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Terms of Service

These terms govern access to Stride services, account responsibilities, payment conditions, and legal obligations.

TERMS OF SERVICE

These Terms of Service (the "Terms") govern your access to and use of the Stride platform and related services (collectively, the "Service") operated by AceAI Pte. Ltd., a company incorporated in Singapore, UEN: 202548336W ("AceAI", "we", "us", or "our"). By accessing or using the Service (“Stride”, “Stride CRM”, or “Stride ERP”), you agree to be legally bound by these Terms for the duration of your subscription. If you use the Service on behalf of an entity, you represent that you have authority to bind that entity. You must be at least 18 years old to use the Service. AceAI reserves the right to update and change the Terms of Service from time to time at our discretion. Any new features that update the current Service, including the release of new tools and resources, shall be subject to the Terms of Service. Continued use of the Service after any such changes shall constitute your consent to such changes. Any violation of these Terms may result in the suspension or termination of your access to the Service. Your use of the Service is at your own risk.

1. ACCOUNT RESPONSIBILITY

  • You are responsible for:
  • All activities conducted through your account;
  • Maintaining the confidentiality of access credentials;
  • Ensuring that only authorised personnel access the Service;

All actions taken by your employees, contractors, agents, or end users. By registering for an account and using this site and service, you agree to accept responsibility for all activities that occur under your identification and password.

2. THE SERVICE

  • Stride CRM: sales and customer service AI agent with cross-channel integrated CRM
  • Stride ERP: industry specific AI ERP system with administrative AI Agent
  • Customised ERP: consultation services for the software development of bespoke ERP system
  • AI Agents: Administrative, sales, customer service

Stride is a modular and configurable software‑as‑a‑service (SaaS) platform that may include Stride CRM, Stride ERP, AI‑powered agents for sales, administrative, customer service, messaging automation, analytics, integrations, and industry‑specific workflows and applications.

The Service is provided as a general-purpose business tool. AceAI does not participate in, control, or assume responsibility for your business decisions, customer interactions, contractual relationships, regulatory obligations, or commercial outcomes.

3. AI OUTPUTS; NO RELIANCE

The Service may generate automated outputs using artificial intelligence ("Outputs"). Outputs may be inaccurate, incomplete, or unsuitable, due to generative Artificial Intelligence capabilities. Outputs do not constitute legal, financial, medical, or professional advice. You are solely responsible for reviewing and validating all Outputs. AceAI disclaims liability arising from reliance on Outputs.

4. GRANTS AND GOVERNMENT PROGRAMMES

AceAI may be listed as a vendor under certain government grant schemes. AceAI may help in application for grants, at your request. AceAI makes no representations or guarantees regarding grant eligibility, approval, reimbursement, or audit outcomes. All fees remain payable regardless of grant outcomes.

5. YOUR CONTENT AND DATA

  • Data Retention
  • Unless otherwise agreed in writing:
  • Message content may be retained for up to 6–12 months;
  • Thereafter, only metadata or summaries may be retained;

You retain ownership of all material and content you submit ("Your Content"). You grant AceAI a limited licence to process Your Content solely to provide and maintain the Service. You represent that you have all rights and lawful bases to provide Your Content and that it complies with applicable laws. Extended retention requires a separate agreement.

6. DATA PROTECTION

You act as the data controller for personal data processed through the Service. You are responsible for consents, notices, compliance with PDPA, GDPR, and other applicable laws, and responding to data subject requests. AceAI acts as a service provider or data processor only and is not responsible for your compliance obligations. AceAI processes client data solely on documented instructions from clients. For the avoidance of doubt, ‘documented instructions’ include the terms of this Agreement, any applicable data processing agreement, and the client’s configuration, settings, feature selections, and activation of templates, workflows, or AI agents made available through the Service.

7. TEMPLATE AND CONTENT REVIEW

Any template or content review by AceAI is procedural only and does not constitute legal approval or compliance assurance. Responsibility remains with you. You remain the sole publisher and controller of all templates and communications. The availability, structure, or functionality of any template, workflow, or AI agent does not constitute determination of the purposes for which personal data is processed.

8. INTELLECTUAL PROPERTY

AceAI owns and retains all rights, title, and interest, including all intellectual property rights, in and to the Service, excluding Your Content. This includes all software, source code, algorithms, models, workflows, architectures, interfaces, designs, documentation, trade secrets, inventions, and related materials, unless otherwise expressly agreed in a separate written contract. ERP Customisation and Bespoke Workflow AceAI retains ownership of its base platform and reusable components. Client‑specific customisations are licensed during the subscription term. Ownership of compiled client‑specific implementations may transfer after two (2) years of continuous subscription and full payment, excluding reusable components, such as system architecture, general know-how, reusable frameworks, libraries and tools.

8.1 ERP Customisation and Bespoke Workflow Development

Where AceAI provides customised ERP development, integrations, or bespoke configurations (“Customised ERP”):

(a) Base Platform and Reusable Components

  • AceAI retains exclusive ownership of:
  • the Stride platform and all core systems;

all reusable components, including system architecture, frameworks, libraries, tools, templates, AI agents, general know-how, and non-client-specific functionality; and

any improvements, enhancements, or derivatives thereof.

(b) Client-Specific Implementations

Subject to full and timely payment of all applicable fees and continuous compliance with these Terms, AceAI grants the client a non-exclusive, non-transferable, revocable licence during the subscription term to use the client-specific implementations developed for the client (“Client-Specific Implementations”) solely for the client’s internal business purposes.

(c) Conditional Transfer of Ownership

Ownership of the Client-Specific Implementations (excluding all Reusable Components) may transfer to the client only if all of the following conditions are satisfied: the client has maintained a continuous paid subscription for a minimum of two (2) years;

all amounts due to AceAI have been paid in full;

the client is not in breach of these Terms at the time of transfer; and

the transfer is expressly confirmed in writing by AceAI.

(d) Early Termination

If the subscription or engagement terminates for any reason prior to the satisfaction of the conditions in Clause 8.1(c), no ownership transfer shall occur, and all rights in the Client-Specific Implementations shall remain with AceAI, subject only to the licence granted under Clause 8.1(b) during the active term.

(e) Insolvency or Enforcement

In the event of the client’s insolvency, liquidation, judicial management, receivership, or similar proceedings, all licences granted under this Clause shall automatically terminate to the maximum extent permitted by law, and no ownership transfer shall occur.

9. BILLING AND PAYMENT

9.1 FEES

Fees are payable in advance. Unless stated otherwise in writing, fees are non‑refundable. Usage‑based charges may apply. AceAI may introduce new products and services or modify the charges for existing products and services at its sole discretion. Any changes to fees will apply prospectively and take effect from the next billing cycle or usage-based charge. You are responsible for all fees charged to your account. AceAI reserves the right to update pricing or billing methods from time to time and will notify you in advance through the Service or by email. Late payments may accrue interest at 10 % per year or the maximum rate allowed by law, whichever is lower. Fees do not include applicable taxes. You are responsible for all taxes, duties, or similar charges related to your use of the Service, excluding taxes based on AceAI’s net income.

9.2 FREE TRIALS

  • All fees are non-refundable;
  • Usage-based overages (including LLM tokens and storage) will be billed separately;

Free trials may be terminated at our discretion. Data created during a free trial may be deleted at the end of the trial period in accordance with the Stride Privacy Policy. Unless expressly stated otherwise: Free trials are non-transferable and terminate automatically if not converted to paid subscriptions. AceAI will not be liable for any loss of data.

9.3 TAXES

All fees due to AceAI under this Agreement are exclusive of any taxes. You shall be responsible for the payment of all applicable taxes, withholding tax, duties, or levies. Where AceAI is legally required to collect or remit Taxes, such Taxes will be charged in addition to the applicable fees and paid by you. If you are required by law to withhold or remit taxes, you shall gross up payments so that AceAI receives the full amount invoiced, or reimburse AceAI for any Taxes, penalties, or interest incurred as a result of your failure to do so.

9.4 SUBSCRIPTION

Some Services (e.g. Stride CRM, Stride ERP) are billed on recurring subscriptions. Other Services (e.g. customised ERP) may be billed as annual contracts or project-based fees. Subscriptions renew automatically unless cancelled at least thirty (30) days prior to renewal. You may be required to provide AceAI or its third party payment service provider with valid billing information upon subscribing. AceAI does not store your payment information and is not responsible for its security.

9.5 WALLET BALANCE

  • Wallet credits:
  • are non-refundable and non-transferable;

AceAI may provide a wallet or account credit system within the Service (the “Wallet”) to record prepaid balances, promotional credits, prorated subscription adjustments, or other credits issued by AceAI. Where you downgrade a subscription tier, AceAI may calculate a prorated adjustment automatically using system-based calculations. Any resulting balance will be credited to your Wallet. You acknowledge and agree that proration calculations are performed automatically by the Service and are deemed final unless AceAI determines that a technical error has occurred.

do not constitute cash, deposits, stored value, or electronic money;

may only be used within the Service.

  • Wallet credits may be applied toward eligible charges including:
  • usage-based charges such as LLM tokens or compute usage;

subscription renewals, even if auto-renew is off;

additional staff seats or user accounts;

plan upgrades; or

other services made available within the Service.

Charges incurred through the Service will be applied in the following order of priority: (i) available Wallet credits; (ii) your designated default payment method (such as a credit card or other payment method processed through AceAI’s third‑party payment provider); and (iii) external invoicing where applicable. This billing priority is intended to minimise service interruption, but AceAI does not guarantee uninterrupted service if sufficient payment sources are not available or if payment processing fails. Wallet credits have no monetary value outside the Service and cannot be redeemed for cash. Unless otherwise specified by AceAI, Wallet credits may expire twelve (12) months after the date they are issued or credited to your account. AceAI reserves the right to suspend, restrict, remove, or invalidate Wallet credits where it reasonably suspects fraud, abuse, unlawful activity, manipulation of billing mechanisms, attempts to circumvent pricing structures, or any activity that violates these Terms or applicable laws. If usage-based charges exceed available Wallet credits or prepaid balances, AceAI may invoice you for the outstanding amount or suspend applicable services until payment is made.

9.6 Auto‑Renewal and Wallet Balance Settings

Charges for subscription renewals, additional staff seats, usage-based services (including LLM tokens), and other billable services will be applied in accordance with the billing priority described in these Terms. Where Wallet credits are available, such credits will always be applied (first) toward applicable charges. After available Wallet credits are applied, the remaining balance (if any) may be charged to the default payment method associated with your account or billed through external invoicing where applicable. The Service may provide an optional auto‑charge or auto‑renewal setting that controls whether the remaining balance after Wallet credits are applied may be automatically charged to your designated default payment method. If this setting is enabled, AceAI may automatically charge your default payment method for any remaining balance after Wallet credits are applied in order to maintain uninterrupted service. If this setting is disabled, AceAI may instead issue an invoice or suspend the applicable service if payment is not received. You are responsible for maintaining sufficient Wallet credits or valid payment methods if uninterrupted access to the Service is required. AceAI is not liable for any suspension, downgrade, interruption, or termination of services resulting from insufficient Wallet credits or failed payment methods.

10. SUSPENSION AND TERMINATION

AceAI may suspend or terminate your access to the Service, without prior notice, for breach of these Terms, unlawful or sanctioned use, failure to provide requested explanations or remediation, or where continued access poses legal, security, or operational risk. Outstanding fees remain payable. Data may be deleted following termination, subject to prevailing legal retention obligations.

11. INDEMNITY

You agree to indemnify, defend, and hold harmless AceAI from and against all claims, liabilities, damages, losses, costs, and expenses arising out of or relating to your use of the Service, non-compliance with this Agreement, Your Content, unauthorised access to your account, unlawful use, your business operations, or reliance on Outputs.

12. LIMITATION OF LIABILITY

To the maximum extent permitted by law: AceAI shall not be liable for regulatory actions, penalties, third-party claims, service outages, or actions of third-party platforms or service providers; AceAI shall not be liable for any indirect, incidental, consequential, special, punitive, or economic losses, including loss of profits, revenue, data, goodwill, or business opportunities; AceAI’s total aggregate liability arising out of or relating to the Service or these Terms shall not exceed the greater of SGD 500 or the amount paid by you to AceAI in the six (6) months preceding the event giving rise to the claim, excluding your payment obligations.

13. DISCLAIMERS

The Service is provided "as is" and "as available" without warranties of any kind.

14. GOVERNING LAW

These Terms shall be governed by and construed in accordance with the laws of Singapore. The parties shall first use reasonable efforts to resolve any dispute, controversy, or claim arising out of or in connection with these Terms through good-faith negotiations. If the dispute is not resolved within a reasonable period, it shall be referred to and finally resolved by confidential arbitration in Singapore, in accordance with the rules of the Singapore International Arbitration Centre (SIAC), which rules are deemed to be incorporated by reference. The arbitration shall be conducted in English by a single arbitrator appointed in accordance with such rules. Nothing in this clause shall prevent either party from seeking urgent injunctive or equitable relief from the courts of Singapore. Subject to the foregoing, the courts of Singapore shall have exclusive jurisdiction.

15. THIRD‑PARTY SERVICES

The Service relies on third‑party software and platforms. AceAI does not control these services and is not liable for outages, changes, suspensions, or failures caused by third parties. Features may be modified or discontinued without liability if third‑party services become unavailable.

16. SURVIVAL

The following clauses shall survive termination or expiration of these Terms: Clauses 3 (AI Outputs; No Reliance), 5 (Your Content and Data), 6 (Data Protection), 7 (Template and Content Review), 8 (Intellectual Property), 10 (Suspension and Termination), 11 (Indemnity), 12 (Limitation of Liability), 13 (Disclaimers), 14 (Governing Law and Dispute Resolution), and 15 (Third-Party Services), together with any provisions which by their nature are intended to survive.

17. General

17.1 Force Majeure

AceAI shall not be liable for any failure or delay in performance of its obligations under these Terms to the extent caused by events beyond its reasonable control, including but not limited to acts of God, natural disasters, pandemics, epidemics, war, terrorism, riots, labour disputes, government actions, changes in law, power or network failures, or failures of third-party service providers.

17.2 Severability

If any provision of these Terms is held to be invalid, illegal, or unenforceable, such provision shall be severed and the remaining provisions shall remain in full force and effect.

17.3 Waiver

No failure or delay by AceAI in exercising any right, power, or remedy shall operate as a waiver thereof. Any waiver must be in writing and signed by an authorised representative of AceAI.

17.4 Acceptable use restrictions

You must not hack, modify, adapt, or misrepresent the Service. You may not copy, resell, or exploit any part of the Service without written permission. You must not transmit viruses or destructive code.

17.5 Transmission of data

You acknowledge that use of the Service may involve the transmission of data across networks that are not owned or controlled by AceAI, and that such transmissions may involve unencrypted communications or adaptations required to conform to the technical requirements of connecting networks or devices. You agree that such transmissions occur as part of the operation of the Service and at your own risk.

17.6 Storage of data

AceAI stores data transmitted through its platform to improve service delivery. By using the Service, you consent to such storage. AceAI will implement reasonable administrative, technical, and organisational measures to protect data.

17.7 Downloading files

AceAI cannot guarantee that files available for download through the Site or Service will be free from viruses or harmful code.

17.8 Assignment

You may not assign, subcontract, delegate your rights, in whole or in part, within these Terms without AceAI’s written consent. AceAI may transfer or assign these Terms as part of a corporate transaction, including a merger, acquisition, reorganisation, restructuring, or financing, provided that your rights under these Terms are not materially reduced. Any successor or permitted assignee of AceAI shall remain bound by these Terms and applicable data protection obligations. This Agreement shall bind and inure to the benefit of the parties and their respective successors and permitted assigns.

18. SUPPORT

AceAI & Stride support is available at contact@aceai.sg, hotline: +65 8902 5052. For customised Stride ERP system, support and supervision are provided as part of the deployment. For Stride CRM and Stride ERP base models, platform support is available under the terms above.